FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
General Questions
Below are some common questions about us
What is Minify?
Minify is a creative studio specializing in personalized 3D miniatures that capture your cherished memories.
3D Scanning
Below are some common questions about 3D scanning
How does the 3D scanning process work?
Our scanning process involves using our state-of-the-art 360-degree scanner, which consists of over 100 cameras. The subject stands or sits in the center of the scanner, and the cameras capture images simultaneously from all angles, creating a comprehensive 3D model.
Do I need to make an appointment for 3D scanning?
Yes, it is recommended to make an appointment to ensure that our team is available to assist you.
How long does the scanning process take?
The scanning process is incredibly quick, typically taking less than a second to capture all angles of the subject. This ensures a seamless and efficient experience for our customers.
Is the scanning process safe for health?
Yes, our scanning process is completely safe for health. It does not involve any harmful radiation or side effects. We prioritize the safety and well-being of our customers and ensure that our technology meets the highest standards of safety and quality.
Are there any side effects associated with the scanning process?
No, there are no known side effects associated with our scanning process. It is non-invasive and does not pose any risks to the health or well-being of the subject. Our scanning technology is designed to be safe and comfortable for everyone involved.
Can anyone undergo the scanning process?
Yes, our scanning process is suitable for individuals of all ages and backgrounds. Whether you're capturing memories of yourself, your family, or your pets, our technology is designed to accommodate everyone. If you have any specific concerns or requirements, please feel free to reach out to our team, and we'll be happy to assist you.
3D Printing
Below are some common questions about 3D printing
What materials are used for the 3D printed miniatures?
We use high-quality resin for our 3D printing products. Resin offers exceptional detail and durability, ensuring that your personalized miniatures are of the highest quality.
Are 3D printed products fragile?
While 3D printed products are generally durable, they should be handled with care to prevent damage. Avoid dropping or mishandling your miniature to ensure its longevity.
Are your 3D printed products suitable for children?
Our 3D printed products are intended for decorative purposes and may not be suitable as toys for children. Please keep them out of reach of small children to avoid any potential hazards.
Can I make changes to my order after it's been placed?
Once an order has been placed, changes may be difficult to accommodate due to the personalized nature of our products. However, if you need to make any modifications, please contact us as soon as possible, and we'll do our best to assist you.
How do I clean my 3D printed miniature?
To clean your 3D printed miniature, gently wipe it with a soft, dry cloth to remove any dust or dirt. Avoid using harsh chemicals or abrasive materials, as these may damage the surface of the product.
Shipping & Delivery
Below are some common questions about shipping and delivery
How long does it take to receive my order?
After the 3D scanning process, it usually takes about 3-4 weeks for us to 3D print and carefully package your miniature before shipping it to you.
Do you offer international shipping?
At this moment we do not offer international shipping. Please check our shipping policies for more details.
Orders and Payment
Below are some of are common questions about orders and payment
How can I place an order?
You can place an order through our website or by visiting our studio directly.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal, and bank transfers.
Returns and Refunds
Below are some common questions about returns and refunds
What is your return policy?
We take great care in ensuring the quality of our products. If you encounter any issues, please contact our customer support team for assistance.
Can I get a refund if I'm not satisfied with my miniature?
We strive to provide the best possible customer experience. If you're not satisfied, please reach out to us, and we'll work to resolve the issue.